Southside Pediatrics’ Policy

Southside Pediatrics Alabama PolicyWe’re happy to care for your family and help your kids grow healthy and strong. Our kind and trusted team is here to help you every step of the way. If you have questions or want to make an appointment, just give us a call!

Important Things to Know

  • All visits need to be scheduled ahead of time. We prioritize appointments to ensure visits are as timely as possible.
  • If there’s an emergency, please call us before coming so we can get ready for you. A nurse will talk with you first and help fit you into a provider’s schedule.
  • If you can’t make your appointment, please call us to reschedule.
  • If you are late to your appointment, we may have to reschedule you for another time.

What to Bring

  • We are required to have your photo ID and the patient’s insurance card. We cannot see you without.
  • When you arrive, you’ll be asked to sign a document that says it’s okay for us to treat your child.
  • You can also update your family’s information anytime on our Patient Portal.

Please Be Respectful

  • We do not allow rude or offensive language in our office.
  • We do have quiet areas and play areas. We offer these areas to make appointments more enjoyable. Your child’s entering the area waives Southside Pediatrics, LLC, of any liability from injury.
  • If a child damages something in our office, the parent or guardian will need to pay for it before the next visit.

Running Late or Need to Cancel?
If you’re going to be late or just can’t make it, please call us at (256) 344-7070 as soon as you can. We know things don’t always go as planned—and that’s okay! But we also want to be fair to our providers, nurses, and other families. Here are some things to remember:

  • If you are more than 10 minutes late, we’ll do our best to fit you in that day.
  • If you are more than 20 minutes late, it will count as a no-show. We’ll do our best to work you in that day.
  • We do charge a $25 No-Show Fee.
  • If your family has 3 no-shows or same-day cancellations, we may not be able to keep seeing you at our clinic.

Thanks for helping us stay on schedule and take great care of all our patients!